The Service Level Agreement Template UK is offered in multiple formats, including PDF, Word, and Google Docs, featuring editable and printable examples.
Service Level Agreement Template UK Editable – PrintableSample
Service Level Agreement (SLA) Template UK 1. Client Information 2. Service Provider Information 3. Agreement Details 4. Scope of Services 5. Service Levels 6. Client Responsibilities 7. Provider Responsibilities 8. Performance Monitoring 9. Payment Terms 10. Confidentiality and Data Protection 11. Termination Clauses 12. Dispute Resolution 13. Signatures and Agreement 14. Declaration and Signatures
PDF
WORD
Examples
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This Service Level Agreement (SLA) outlines the expectations, responsibilities, and quality standards that [Name of the Service Provider] will adhere to when providing services to [Name of the Client], effective from [Start Date].
The purpose of this SLA is to ensure a shared understanding of services, service levels, and the metrics used to measure success between the client and the service provider.
The Provider will deliver the following services: [List specific services such as IT support, maintenance, and monitoring services].
The Provider agrees to meet the following performance standards: [Specify metrics such as uptime percentage, response times, resolution times, and customer satisfaction rates].
The Provider shall provide monthly reports detailing service performance and any incidents. Reviews will be conducted [quarterly/annually] to assess compliance with SLA metrics.
The Client agrees to provide necessary access to systems and infrastructure while the Provider commits to delivering services in a professional manner following industry best practices.
The Provider shall implement an incident management process to handle service interruptions, with communication protocols defined for both parties.
Any changes to this SLA shall be documented and agreed upon by both parties, with a formal amendment process initiated to reflect such changes.
[Signature of the Client]
[Name of the Client]
[Signature of the Service Provider]
[Name of the Service Provider]
[Name of the Client]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This Service Level Agreement establishes a framework for the partnership between [Name of the Service Provider] and [Name of the Client], ensuring clarity in service delivery and accountability.
The Provider will perform the following services: [Detailed list of services including service description, service hours, and service availability].
Services will be delivered with the following performance indicators: [Specify service levels, such as 99.9% uptime, response time of 2 hours, etc.].
The Client is responsible for ensuring timely feedback and provision of necessary resources to facilitate service delivery.
In the event of a breach of service levels, the Provider agrees to provide [Compensation or Remedies], and both parties will discuss further action as necessary.
Regular review meetings will be scheduled to discuss service performance, allowing for proactive management of the SLA.
This agreement may be terminated by either party upon [Notice Period] written notice, provided that the termination does not contravene any existing obligations.
[Signature of the Client]
[Name of the Client]
[Signature of the Service Provider]
[Name of the Service Provider]
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